Why is my MetroNet service not working?
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Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
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What isn't working?
Please let us know what issue you are experiencing with MetroNet:
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In the last three months, how would you rate MetroNet?
3.11 out of 5 10,625 ratings
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Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (74%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
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Live Outage Map
The most recent MetroNet outage reports came from the following cities:Charlotte, Indianapolis, Denver, Chicago, Louisville, Bryan, Madison, Raleigh, Owatonna, Omaha, Leesburg, Seymour, Normal, Minneapolis and Bloomington.
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| City | Problem Type | Report Time |
|---|---|---|
 Charlotte | Internet | |
| Indianapolis | Internet | |
| Denver | Internet | |
| Denver | Internet | |
| Charlotte | Total Blackout | |
| Chicago | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- Zach (@ztmingus) reported
@metronetfiber @BrianLDonaldson I’m in Urbandale and out of service
- Scott Bradley (@tweetscottyb) reported
@metronetfiber So I signed up with you guys at $50, my bill is now $90, Spectrum is now offering Fiber in my neighborhood at 2 years at $30 for 2 years, then $40 and your team offered me a temporary $15 off. So much for customer retention.
- Curt St. John (@csjonair) reported
@metronetfiber Apparently it IS too soon here in Rochester, MN because our @metronetfiber has been down since 6:30 tonight so we can’t watch anything
- Deb_web (@deb_web) reported
@metronetfiber Just got the service last week.Can't view anything we recorded, key problem. Watched Bucs game last night and constant buffering.. called about both, hubby was hung up on twice after 20+ minute waits on hold while someone 'looked up our error'. Hoping this is not what to expect.
- Vince Sturm (@vpsturm) reported
@metronetfiber This is a canned reply. I’ve only had your service a few weeks. Based on other’s tweets in our area not sure the reliability is there??!
- Stephen Sheets (@StephenSheets) reported
@metronetfiber you guys down?
- Wes (@wesdotme) reported
@JazzyBolt @metronetfiber That's fair but I've legitimately spent over 20 hours on the phone alone in addition to the 4 techs out to my house for 2-6 hours each time... I have legit customer deadlines I've missed because I depend on this. There aren't co-working options here like in CLT for me to use.
- Jake n Bake (@Jakeyourbooty2) reported
In one year of service with @metronetfiber I haven't lost service not one time. Anyway don't let @MediacomCable gaslight you into staying with them. They're literally the worst and don't care about them at all. Switch to metronet asap, friends.
- Lori Schwarm (@lori_schwarm) reported
@metronetfiber Unless it stops working and no tech can help until next week. Thought MetroNet was the answer. For us, it’s been more of a problem than the other internet providers we’ve had.
- Curt St. John (@csjonair) reported
@metronetfiber Have done that three times now, still being told it’s an “outage in the area”— now going on 18 hours, unacceptable! Quickly becoming a cancel-service situation
- El Garto (@GartGoesHard) reported
Hey @MediacomCable Your service? WackYour call center? WackYour techs excuses? WackThe way you say maintenance will fix my upload but still haven’t for a month? WackThe way you wont issue a credit until it’s fixed but can’t fix it? WackBut @metronetfiber? They’re tight af
- David Osborn (@ctrlalt313373) reported fromClive, Iowa
Slowly starting to regret the switch to @metronetfiber. The speed and price is great, but the weekly outages is getting to be a problem.
- More Radicalized Than Ever, If That's Possible (@chronicly_illin) reported
Where ******** you at, @metronetfiber ?You ******* tore up my front lawn 9 months ago and you STILL aren't offering service in my neighborhood yet!?Y'all are LOSING MONEY. Everyone here is ready to jump ship and tell @comcast to go **** themselves
- DJ SKNO™ CORE DJ's (@IAMDJSKNO) reported
@metronetfiber and people who have one value their home. A certain degree of respect should be given to the homeowner. You should care about the image your company has in the community. Just because lines are laid doesn’t mean people will support that business in the future. Common respect!
- Neil Kokemuller (@NeilKokemuller) reported
@metronetfiber @Matty_ice_91 “Intermittent means off/on. Ours has been off for 3+ hours. For all the disconnection problems with Mediacom, there weren’t any hours long outages for us.
- Brian Donaldson (@BrianLDonaldson) reported
@metronetfiber Service appears to be down. Can you confirm?
- Alex Bair (@alexbair) reported
@metronetfiber @BrianLDonaldson Have a outage in Urbandale/Waukee
- Paul Garcia (@gar91788315) reported
@metronetfiber Better would be getting Metronet service in our neighborhood. Original estimate was spring 2021, next was summer 2021 now maybe spring 2022. Seems like PPP to me.
- Alex Bair (@alexbair) reported
Come on @metronetfiber ! I want to like you but just had our second outage since Friday and as much as i wasn’t a fan of mediacom they were much more reliable than this.
- Zach (@ztmingus) reported
@metronetfiber 3rd outage in like 3 weeks!? Urbandale, IA. And that’s after a planned outage last night between 2-7am? Why?
- Djay Mike (@djfamtv) reported
@metronetfiber are u guys going to be sending someone out to fix the box at 1670 alexandria the guy said yesterday or today no one showed up yet & call me mike
- Vince Sturm (@vpsturm) reported
@metronetfiber outage over two hours meredith and Alice’s road area. Do better
- Joel (@Joel76359104) reported
@metronetfiber are you guys down in johnston, ia? We switched a week ago and we lost connection for a 2nd time now
- Kirs10wagner (@kirs10wag) reported
@metronetfiber our internet just went down and has been out for an hour???? Anyone else on metronet? (Formerly Jaguar?)
- Richard Cotton (@richardtc17) reported
@metronetfiber Any idea why my cable has been so slow in south Carmel, Indiana the last couple of days?
- Michael Londra (@michaellondra) reported
Just a note to commend @metronetfiber service. Landscapers snapped the cable, working in the garden yesterday. They were here for a free repair at 8am this morning. Very helpful friendly service from start to finish. 5 STARS, Metronet, 5 STARS!
- Narayan (@narayanHiyer) reported
@metronetfiber whats happening with the outages in Johnston area. It was out last week and even the week before that. Please resolve the issue soon. Thanks.
- Caleb Williams (@ikillswitcho) reported fromRock Island, Illinois
@metronetfiber how about we don’t send your “employees” door to door at 7:30 fishing to get a customer. You lost me.
- lys (@lysranee) reported
@_kaylehm Girl if you’re still in Troy switch to @metronetfiber so much cheaper and I haven’t had any issues at all!
- Wes (@wesdotme) reported
tl;dr @metronetfiber is trash and their social media folks block you because they dont have any tools to actually provide support
